Refund policy
Van Dogh Art
Last updated: August 28, 2026
30-DAY MONEY-BACK GUARANTEE
We stand behind every piece we create. If you're not completely in love with your Van Dogh Art piece within 30 days of delivery, we'll make it right — no hassle, no drama.
WHAT WE COVER
We will replace or fully refund your order if:
- Your item arrives damaged or broken
- Your item arrives with a print defect (color error, misalignment, poor quality)
- The wrong item was delivered
- Your package was lost in transit
To request a refund or replacement, email us at aypapishop@gmail.com within 30 days of delivery with:
- Your order number
- Photos of the item and packaging showing the issue
We will respond within 24 business hours and resolve your issue immediately.
WHAT WE DO NOT COVER
Because every piece is made to order specifically for you, we are unable to offer refunds or exchanges for:
- Change of mind or buyer's remorse
- Incorrect size or product type selected at checkout — please review your order carefully before purchasing
- Minor color variations between the digital preview and the printed product (these are normal due to monitor calibration differences)
- Damage caused after delivery
HOW REFUNDS ARE PROCESSED
Approved refunds are processed to your original payment method within 5–10 business days depending on your bank or card provider. You will receive an email confirmation once your refund has been issued.
REPLACEMENTS
In most cases we will offer a free replacement rather than a refund — this gets you a perfect piece faster. If you prefer a refund instead, just let us know and we'll process it immediately.
You do not need to return the damaged or defective item.
CONTACT US
📧 aypapishop@gmail.com 📞 +1 772-647-0646 📍 Van Dogh Art, 4261 West Palm Aire Drive, Pompano Beach, FL 33069, United States
We're real people and we genuinely care about your experience. If something isn't right, we will fix it.